Client Feedback Form

Client Satisfaction Survey

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For security and verification purposes we ask clients to provide a date of birth.
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Our top priority is maintaining a high level of client care and we feel that it is our clients who are best placed to tell us whether we have succeeded. Your comments will help us and we would be very grateful if you could take a few minutes to complete this questionnaire.

If you have completed this questionnaire for a previous matter, it would still be helpful to receive your comments for this current matter.

Excellent
Good
Adequate
Poor
N/A
Fixing and obtaining an appointment
Excellent
Good
Adequate
Poor
N/A
Keeping an appointment
Excellent
Good
Adequate
Poor
N/A
Service from reception
Excellent
Good
Adequate
Poor
N/A
Staff behavior
Excellent
Good
Adequate
Poor
N/A
Progress of your work
Excellent
Good
Adequate
Poor
N/A
Telephone callbacks
Excellent
Good
Adequate
Poor
N/A
Replies to emails and letters
Excellent
Good
Adequate
Poor
N/A
Supplying information regarding costs and updates
Excellent
Good
Adequate
Poor
N/A
Overall quality of service
Excellent
Good
Adequate
Poor
N/A
How fair and reasonable were our costs?
Excellent
Good
Adequate
Poor
N/A
If you select 'Yes' Fraser Dawbarns will send you a monthly email containing articles on legal subjects of interest. These are for informational purposes only.
Fraser Dawbarns take client confidentiality very seriously and will NEVER reveal your identity if we use your comments. If you select 'Yes' we may use your comments on our website or on promotional material.